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Current law requires movers to give one of two types of estimates before every job. Either they must give a non-binding estimate based on weight. Or, they must give a binding estimate which can be based on cubic feet or weight. Unfortunately, moving scam companies have found a way to take advantage of this requirement.

In a phone conversation with a prospect they will talk about which type of moving cost estimate the prospect would like to have, cubic feet or weight. One way or another, however, the moving broker is determined to get the cubic foot estimate. So if the client agrees straight off, great. If not, the broker will sweeten the pot, and offer to make the estimate binding if he’ll take it in cubic feet. That sound very convincing, and a lot of people accept that sales pitch. But now read the following story that was posted on the bulletin board of an anti-scam web site and see what can happen when people accept the offer.

A couple in Florida made a binding agreement based on estimated cubic feet, for a move from Florida to Massachusetts. The company came to pick up the goods, loaded them on the truck and then told the couple that there were 300 more cubic feet than in the estimate. The couple had to be out of their house, which the movers probably knew, and they felt they had to go along with the new estimate. “It wasn’t like I could say “forget it-unload my stuff now”.

The man called customer service and was told that when the truck arrived, he could get on the truck and measure the space his goods took up. But when the movers finally got to his house, 29 days later, they wouldn’t open the back door until they got paid. The husband called customer service again, only now they totally denied saying he could get on the truck to measure the space, in fact the contract specifically spelled out that the movers won’t unload the goods until they get paid. Those two statements aren’t really contradictory. Technically he could have gotten on the truck and measured everything before it was unloaded, but moving companies are experienced at exerting pressure to protect themselves.

Now that the truck was empty, the driver let the husband get on and make measurements and take pictures. But it was too late. The company could claim he had forgotten exactly where his goods were placed.

A good way for consumers to protect themselves in a move is to hire a packing service to pack and load for them. Packing Service Inc. is an honest company that is dedicated to protecting consumers from moving scams They will pack and then load your belongings tightly on the moving truck, and will give you a complete packing list detailing the exact weight and cubic feet of your goods, so you won’t be overcharged by the movers.

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